LaTrax makes warranty and repair service simple. It begins with a call to 1-888-TRAXXAS (1-888-872- 9927). One of our friendly and knowledgeable support technicians will help you determine the best way to get your model back in action with fully functional electronics. Often a product might appear to be defective or malfunctioning only because it is being used improperly or requires a simple adjustment. One phone call to our experienced support staff just might get you back running quickly and easily! If you do require service after the expiration date of the warranty period, LaTrax will repair or replace electronic components at a fixed rate of $15.00, plus $5.00 U.S. for shipping and handling. The electronic products covered by this extended service plan include electronic speed controls, transmitters, receivers, servos, and battery chargers. Other mechanical repairs will be estimated separately. The covered repairs are limited to non-mechanical components that have NOT been subjected to modification, abuse, misuse, or neglect. Products damaged by intentional abuse, misuse, or neglect, may be subject to additional charges.

If your helicopter sustains crash damage or extensive wear that is impractical to repair, you can exchange the worn or damaged helicopter, minus transmitter, battery, and charger, for a new helicopter for a flat rate of $75.00 US, plus $5.00 US shipping and handling. All returns must be made to your hobby dealer or directly to LaTrax.